So my wife was recently calling around to satellite companies (like Dish Network and Direct TV) trying to find a replacement for Mediacom and it’s crappy customer service (newsflash: there is no suitable replacement – it’s a monopoly). But the ineptitude of the people she was talking to was astounding. All she had was two questions: What’s their fastest speed and are they available in our area. Yet she had to spend hours on the phone with them while they checked out packages and deals and twenty-four hour sales that absolutely had to be gotten at this very moment or you’ll regret it forever. I don’t get it. We live…